Return policy

Return Policy

At Mac-Central, we strive to ensure customer satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we are here to help.

Return Conditions:

1. Return Period:

    • You have 60 days from the delivery date to return an item.

2. Item Condition:

    • The item must be in its original condition as sent and undamaged. Has to be sent with the charger. 

3. Receipt or Proof of Purchase:

    • A receipt or proof of purchase is required for all returns.

Items Not Eligible for Return:

Some items are not eligible for return, including but not limited to:

  • Devices damaged due to customer's use. 
  • Items purchased after 60 days of purchase. 

Return Process:

1. Contact:

    • Reach out to our customer service team to initiate the return process. You can do this via email or phone.

2. Return Authorization:

    • Once you have contacted us, we will provide you with a return authorization and instructions on how to proceed.

3. Shipping the Item:

    • Pack the item securely in its original packaging (if possible) and ship it back to the provided address.

4. Inspection and Refund:

    • Upon receipt of the returned item, our team will inspect it to verify its condition. Once the return is approved, we will process your refund within 5 business days.

5. Shipping Costs:

  • Shipping costs has to be paid by the buyer unless the return is the result of our error.


If you have any questions about our return policy, feel free to contact us. We are here to assist you.


Phone: (408) 337-7857