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Welcome to Mac-Central. By accessing or using our website, placing an order, booking a repair, or purchasing a product from us, you agree to these Terms and Conditions.
1. Acceptance of Terms By using our site, you agree to these Terms and Conditions. If you do not agree, please do not use our site.
2. Product Information
Mac-Central sells pre-owned Apple devices and related accessories. We make reasonable efforts to provide accurate product descriptions, prices, images, and availability. However, occasional errors may occur. We reserve the right to correct errors, update information, or cancel an order when necessary.
Product images are for reference. Each pre-owned device may show normal cosmetic wear consistent with its condition. Please review the product description and condition details before purchasing.
3. Used Products
Our devices are inspected and tested before being offered for sale. Unless otherwise stated in the product description, devices are sold as pre-owned and may have cosmetic imperfections that do not affect normal functionality.
4. Ordering and Payment
By placing an order, you authorize Mac-Central to charge the total amount shown at checkout, including applicable taxes and shipping charges, if any.
Accepted payment methods are shown at checkout. We reserve the right to refuse or cancel an order due to product availability, payment authorization issues, suspected fraud, or an error in pricing or product information.
5. Shipping and Delivery
We aim to process orders within 2 or 3 business days. Delivery times may vary depending on carrier availability and destination. Once an order has shipped, we will provide tracking information when available.
(Free shipping applies to eligible orders only. Any applicable shipping charge will be displayed at checkout).
6. Returns and Refunds
All sales are final for change-of-mind returns. Mac-Central does not accept returns, exchanges, or refunds because a customer no longer wants the item, selected the wrong item, or found a lower price elsewhere.
Pre-owned devices may show cosmetic wear as described in the product listing. Cosmetic imperfections that were disclosed in the listing are not considered defects.
If a device is defective or does not function as described, please contact us within the applicable 60-day warranty period (for online purchase). We will review the issue and, when applicable, may provide repair, replacement, store credit, or a refund in accordance with our Warranty Policy and applicable law.
To request warranty service, contact Mac-Central with your order number, a description of the issue, and photos or videos when requested. Returned items must not be iCloud locked, Activation Locked, intentionally damaged, altered, or repaired by an unauthorized third party.
7. Repairs and Appointments
Repair estimates are based on the information available at the time of inspection. The final repair price may vary if additional damage or parts are identified during the diagnostic process. We will contact you before completing work that changes the approved estimate.
8. Limitation of Liability
To the extent permitted by law, Mac-Central will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Nothing in these Terms limits rights or remedies that cannot be limited under applicable law.
8. Changes to Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with a revised Effective Date. Your continued use of our website after changes are posted means you accept the updated Terms.
9. Contact Us
For questions about these Terms and Conditions, please contact us:
Mac-Central
663 N. King Road
San Jose, CA 95133
Email: mac.central2023@gmail.com - custumerservice@mac-central.com
Phone: (408) 337-7857
Thank you for shopping with Mac-Central. Because we sell pre-owned devices, all sales are final except for verified defects covered by our 60-day warranty.
1. Returns
Mac-Central does not accept returns, exchanges, or refunds for change of mind, selecting the wrong product, finding a lower price, or cosmetic imperfections disclosed in the product listing.
A return may be accepted only if a device is defective or does not function as described and the issue is reported within the applicable 60-day warranty period.
2. How to Request Warranty Service
To request warranty service, please contact us before returning an item:
Email: mac.central2023@gmail.com
English: (408) 337-7857
Español: (408) 605-8352
Please include your order number, a detailed description of the issue, and photos or videos when requested. We will provide return instructions after reviewing the claim.
3. Return Conditions
For a warranty claim to be considered, the device must:
Normal wear and cosmetic imperfections disclosed in the product listing are not considered defects.
4. Resolution of Approved Claims
If a warranty claim is approved, Mac-Central may provide a repair, replacement, store credit, or refund, as appropriate and subject to applicable law.
Approved refunds will be issued to the original payment method. Please allow up to 14 business days for processing after approval. Your financial institution may require additional time to post the refund.
5. Return Shipping
Do not send an item back without authorization.
If a warranty claim is approved, Mac-Central will provide return instructions. Return-shipping responsibility will be explained before the item is sent back.
6. Non-Returnable Items
The following items are not eligible for return unless defective:
7. Contact Us
For questions about this policy or a warranty claim, please contact Mac-Central using the information above.
Mac-Central
663 N. King Road, San Jose, California 95133, United States
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